Returns, Exchanges & Refunds
At Concord United Products, we take pride in the precision and quality of our industrial blades, pelletizing dies, and wear parts. Because our products are engineered to specific technical standards, our return policy is designed to ensure technical compliance and fairness.
1. Inspection & Claims
- Immediate Inspection: Upon receipt of your shipment, please inspect all items immediately.
- Claim Period: Any claims regarding shipping damage, shortages, or discrepancies must be reported to our support team at salesccd@concordunited.com within 7 business days of delivery.
2. Returns & Exchanges
- Manufacturing Defects: If a product is found to have a manufacturing defect or does not meet the technical specifications outlined in the approved drawing/order, we will provide a one-to-one replacement or exchange at no additional cost.
- Standard Stock Items: Unused, standard stock items may be returned within 30 days, subject to a 20% restocking fee. Items must be in their original, rust-protected packaging and in resalable condition.
- Custom/Made-to-Order Parts: Since specialized pelletizing dies and custom-profile blades are manufactured to unique client specifications, these items are non-returnable and non-exchangeable unless they fail to meet the agreed-upon technical drawings.
3. Return Process
To initiate a return or exchange:
- Contact our sales department to obtain a Return Merchandise Authorization (RMA) number.
- Ship the items back to our Peenya, Bengaluru facility.
- Shipping Costs: The customer is responsible for return shipping costs unless the return is due to a manufacturing error or a shipping mistake on our part.
4. Refunds
- Evaluation: Once the returned item is received and inspected by our quality control team, we will notify you of the approval or rejection of your refund.
- Credit Notes: Approved refunds for B2B transactions are typically issued as a Credit Note, which can be applied toward future orders.
- Processing: If a direct refund is approved, it will be processed to your original payment method within 10-15 business days.
5. Order Cancellations
- Standard Orders: Cancellations are accepted if requested before the production cycle begins.
- Custom Orders: Once production has commenced on custom-engineered dies or blades, cancellations may incur a charge covering the material and labor costs incurred up to that date.
Questions? Our technical team is here to help ensure you get the right part the first time. For assistance with specifications or return inquiries, please reach out to info@concordbladesdies.com.